Questions for Hospitals involved in Performance and Process Improvement

• Do you have a comprehensive plan that integrates strategic intentions and tactical execution?
• Are your projects linked to a Quality Operating System?
• Have you conducted a Voice of the Customer?
• Do you envision your hospital as World Class or providing Best in Class care? If not, why not?
• Do you provide a focus on interdepartmental integration?
• Is your focus high performance execution or fixing process problems?
• How are you addressing the need to change culture and behavior?
• Does your process and transaction management link to cost containment?
• Is your performance improvement plan supported by an economic model?
• Have you taken a pulse of your staff? Do you rely on staff to identify process changes?
• Have you benchmarked your hospital against others hospitals? or compared your operation to any other industries? 
• Have you established a collaborative environment? 
• Have you established a program to drive infections to zero? yes, zero.
• Are readmissions considered a demonstration of lack of quality service? Do you have a program to drive readmissions to zero? Do you charge patients for work done on readmission?
• Have you successfully created a process improvement plan that benefits both patients AND staff members?
• Do your IT solutions service the process execution needs of staff or do the staff service the data input requirements of IT?
• Have you reduced management initiatives and eliminated conflicting requirements?
• Does meeting undefined standards (JHACO/TJC/HL7) conflict with efforts in performance improvement? Are you prepared for an audit?

Comments

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